Returns & After-Sales

Returns & After-Sales

Quality assurance

All bulk orders are inspected before shipping. If you receive goods with a quality issue, please contact us as soon as possible.

Returns process

• Report quality issues within the agreed window after receipt
• Provide order details and photos of the issue
• Once verified, we arrange a replacement, exchange or other appropriate resolution

About custom orders

Custom products are produced against the approved sample, so non-quality issues are generally not eligible for return. Please confirm the sample and specifications before ordering.